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Frequently Asked Questions
Bin Day
Everything about Bin Day
Who can edit Bin Days?
How can I change the notification timing for Bin Days?
Will other household members see the changes I make in Bin Day?
A special Bin Day collection is coming up and the scheduled notification does not match reality. Can I skip or add a temporary day?
I haven’t received any Bin Day notifications. What can I do?
How do I set up a Bin Day notification?
How do I delete a Bin Day schedule?
The Council link provided was not working. What can I do?
How to edit bin day collections?
How do I search for my Council to check the latest bin day information?
Birthday
Creating Birthday profiles
Gifts list
Removing a birthday profile
How to transition a Profile to "In Memoriam"?
What to expect during the In Memoriam transition process for Birthday profiles?
How an "In Memoriam" profile differs from Birthday profiles?
How to edit In Memoriam profiles?
How do notifications work for In Memoriam profiles?
General
Notifications
Managing Blocked Users & Unblock someone
Security Logs
I’ve forgotten my PIN
The Home Feed
Household Management
Adding household members
Deleting a household
Transfer household ownership
Suspending a Household Member
Household customisation
Personal Account
Child accounts
Signing out of Cuppi
Updating profile
Security Centre
Pets
Important information regarding the Pets features
Vaccination
Healing Tracker
Medications
Vet
Weight history
Appointments
Pet insurance
Creating and Managing Pet Profiles
Receipts
Receipts
Shopping
How do I create a new shopping list?
How do I edit a list's name or emoji?
How do I delete a shopping list?
What is the difference between Shared and Private lists?
What can list owners do versus household members?
How do I transfer ownership or change privacy?
What is Shopping Mode?
Customising your shopping layout
Automatic Aisle Sorting
Splitting Items (The "Divide & Conquer" Pro Feature)
What are the limits on the Free Tier for Shopping?
How do Child accounts interact with Shopping?
Subscription
Cuppi Pro and Free tiers
Cancelling Pro subscription
